Refund policy

Last updated: October 10, 2026

For return or refund assistance, contact A.K. TINSON at sales@aktinson.com with your order number or proof of purchase and the reason for your request.

Return conditions

For returns of non-defective products, the following conditions apply:

• The product must be unused and undamaged.
• The original seal must be intact, unopened and free from tampering.
• The product must be returned in its original container and packaging, with its labels intact.

Please contact us before sending a return so we can confirm the return arrangements. Pack the product securely to prevent damage or leakage during transport.

Return shipping fees

The customer is responsible for the cost of return shipping or delivery, except where applicable law requires A.K. TINSON to bear that cost. Please coordinate the courier and return destination with our team before dispatch.

Inspection and refunds

We will inspect returned products and notify you of the outcome of your return and refund request. Approved refunds will be arranged with you through the original payment method where available, or another agreed method. We will confirm the refund arrangements and expected processing time with you.

Defective, damaged or incorrect products

If your order arrives damaged, defective, with a compromised seal, or contains an incorrect item, contact sales@aktinson.com promptly with your order details and a description of the issue. Photos, if available, can help us assess the concern.

The unused, undamaged and intact-seal conditions above do not limit remedies available under applicable Philippine law for defective, damaged, misdescribed or incorrectly supplied goods. We will arrange the appropriate remedy and return costs as required by law. Nothing in this policy limits your statutory consumer rights.